1 million investment to tackle housing repairs issues backlog We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. Working together, Hackney and dxw developed the Report a Repair service from alpha to a simple beta that was made available to residents at the end of February. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. Please phone their new number 020 8510 7176 to book an appointment. I am asking anyone who reads this to think more deeply about what institutional racism is. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. London, N1 9NW London Borough of Hackney | LinkedIn This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. The campaign was organised by Hackney Health Emergency, and supported by local trade unions, the London Borough of Hackney, political parties, the Community Health Council and residents. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Contact us to find out more. Sign in | Hackney Repairs Hub 6617101. @NHSHomerton. Weve teamed up with GetComposting to offer discounted home compost bins. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. You should also report gas leaks to National Grid. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. The Council receives around 80,000 requests for repairs a year. 1 King's Cross Bridge In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. 0345 257 7520 We tell you the priority of your repair when you report it. "@jaycey_ Hi. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. PO Box 4771 Hackney Council new build repairs: guest post by Ewelina Sorbjan LBHackney-IT/repairs-hub-frontend - Github Sign in Sign in with Google. Choose this option to start a new form -. The statement is clear that the Macpherson definition is still relevant today. Reduce, reuse and repair | Hackney Council We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. You use the token to get items. New way of reporting non-emergency housing repairs online launched Simply download the app, find your local Refill station and get fresh drinking water on the go. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. Select a security question. I had to leave in order to fulfil my educational commitments. ". Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Therefore, our complaints procedure cant deal with such matters. Hackney Council. It also allows them to book appointment slots for more simple repairs at a time that suits them. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. This page introduces our initiatives to help you reduce, reuse and repair. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. The project. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. Hackney Libraries and the Sustainability team are working together to provide extra support for residents this winter. Join Loanhood for one-to-one guidance. We aim to respond at this stage within an average of 20 working days. Given the nature of an investigation into staff behaviour and to ensure we comply with data protection rules, it may not be possible to keep you fully informed of any outcome or specific action taken against a member of staff. The scheme, launched for a fifth consecutive year, offers grants of up to 2000 to Hackney-based community groups, not-for-profit organisations and local venues, for projects that expand the narrative of Windrush or help preserve and share the history of Windrush for future generations. 0345 257 7520 The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. This process can be a continuous cycle. These included changes to content, iterations of the journey paths, and the development of new features to increase functionality. When we started working with Hackney, the vast majority of repairs were reported by phone. Cyber attack: Hackers post Hackney Council's 'stolen documents' It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. Watch our video about tackling damp and mould in the home. You can report emergency repairs 24 hours, 7 days a week. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. We still have a way to go but we are making good progress towards achieving our aim. Hackney Council Jobs - 2023 | Indeed.com Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. dxw partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7.
hackney council repairs
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