Another option is to file a complaint with the Postal Service Consumer Affairs Office. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. PAGR Consumer Info | Postal Regulatory Commission Find information on our most convenient and affordable shipping and mailing services. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. My mail is still on hold and they refuse to deliver for no reason. Hours of Operation Welcome to USPS.com. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Find the nearest USPS location by city and state or ZIP Code. Make a General Inquiry I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. If you have trouble using one of the following, please give us a call. Find the "TRS Telephone Numbers" section to get the specific number you need. Monday - Friday 8 AM - 8:30 PM ET. USPS Change of Address , USPS Hold Mail , Redelivery, etc. USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. GBPCC USPS Contact: George Kippenhan . Send a request via email to: mda@usps.gov Correspond at: USPS-NCSC 225 N. Humphreys Blvd. Select your state or territory from the alphabetical listing. Monday Friday 8 AM 8:30 PM ET plus the mail is not put in the right mail boxs. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Learn more about what the Office of Inspector General FOIA Team can help you with. IPv6 Supplemental Policy The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). The Technical Support team can help when a website application or form doesn't work properly. PO Box 51234. We are always home because we work from home. Well guide you through the process. Hours of Operation Consumer Affairs Office Locator | PostalPro - USPS Washington, D.C. 20260-0004. Informed Delivery Support To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). Closed Saturdays, Sundays, and Postal Holidays. 4) Postal Headquarters Consumer and Industry Affairs: Finally, you can go right to the top. YouTube. Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . Please provide as much detail as you can. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. The webpage is organized to provide consumers . Contact PostalOne! You must have JavaScript enabled to use this form. Once on November 16, 2022 and again in January through USPS.com. The postal carrier keeps holding my mail for no reason. PDF "All About the USPS" What is the best way to contact the United States Postal Service? - USPS Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. USPS - Contact PostalOne! Customer Care Learn where to complain about a postal employee or facility. i need some one to fix the **** in yuma **. Boston MA 02205-1234. Very unprofessional! I look at the reviews online and it seems as though a lot of people are experiencing this, by having there packages stolen by the ************ at this location. Alert Postal Inspectors to the problem and prevent others from being victimized. Get email updates on the latest OIG news. I got in my car and found him up another street. Saturday 8 AM 6 PM ET. 25 Dorchester Ave. Boston MA 02205-9602. This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) Today I receive notice that they said they did deliver it right. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping Find the "TRS Telephone Numbers" section to get the specific number you need. i do not know how to email. Get contact information, hours, and more. Fill out a short form or get tips to fix some of the most common issues right from your computer. She was friendly and helpful. Do You Represent A Business On Our Site? TTY Access for Deaf & Hard of Hearing. If youd like to speak with a representative about another issue with your package, please call us. There is no reason my package shouldn't have been delivered. Vulnerability Disclosure Policy case information If youd like to speak with a representative about another issue with your package, please call us. If problems occur, they are in the best position to investigate the issue and fix the problem. Visit: FAQ | USPS. I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. Email: george.r.kippenhan@usps.gov. Postal Service complaint Find out how to file a complaint with the U.S. BBB is here to help. Contact Us | USPS Monday Friday 8 AM 8:30 PM ET The post office I think is stealing my packages investigates themselves? Complaint About Mail Service Use the USPS website's Email Us form. . Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point. how to participate Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. Laureen.B.Alt@usps.gov. 1401 W Fort St, Rm M-157. Federal government websites often end in .gov or .mil. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. Use our online form to answer a few questions about your issue. Sitemap, about the prc The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. This infographic illustrates the options, with links and contact information below. Alternately, you may email USPS byclickinghere. For answers to frequently asked questions and customer service help: click here. ***** and *** never do this. Do you have a service problem? Saturday 8 AM - 6 PM ET. 2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. BBB Business Profiles generally cover a three-year reporting period. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Postal facilities are closed on federal holidays. Find out how to file a complaint with the U.S. Hours of Operation If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. How do I Navigate the Interactive Voice Response (IVR) System? - USPS I paid for this on February 17th. Why am I being treated with malfeasance and indifference? 1-800-610-8734 (248) 546-7107. For a full list of USPS contact information go to this site: https://www.usps.com/help/contact-us.htm Please note: *The two letter state abbreviation must be used. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 I submitted a temporary address change twice. The most common questions have to do with tracking packages or delayed delivery. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Use their online contact form. NATIONAL CONSUMER PROTECTION WEEK March 28, 2008, Area Consumer Affairs Managers and Customer Service Program Specialist Contacts. 80 Main St. Westford MA 01886 . I have gone to post office continuously to see if locks were changed and my keys available. Fill out a short form or get tips to fix some of the most common issues right from your computer. **** does neither.While this is my main complaint, I want to take the opportunity to let you know about another issue. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. They always put the package inside by our door, where it is safe, and they ring the bell. Suite 200 If you have trouble using one of the following, please give us a call. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. Detroit, MI 48233-9501. Complaints for USPS-Consumer Affairs Office - Better Business Bureau Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. Copyright 2023 USPS.
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