endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. They do not stand behind their products. A community dedicated to helping people with advice on personal home improvement projects. I talk with EGO customer support about it, and they tell me there's nothing they can do. Be the first to know about new products and innovations. Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. However it appears to take over 2 weeks just to ship the item. Spent a fortune on various Ego tools and the chainsaw stopped working. The benefits to you given by this warranty are in Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in How about giving a poop about the poor customers who made the bad decision to trust your products ! The competitor is located in Australia; The following exclusions apply; . The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. I will never buy one of their products again. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. 855-346-5656. What would you like to do? ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. They received the mower and the process began. linksPerCol: 10, Here are 8 tips for writing great reviews. Scan this QR code to download the app now. EGO Power+ ME0800 8-Inch Edger Attachment & Power Head - Amazon.com.au The offer only applies to walk behind push and self-propelled mowers, it does not apply I really like the EGO line except for the price of there batteries. For the best experience on our site, be sure to turn on Javascript in your browser. $1249. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. && window.URLSearchParams %PDF-1.5 % Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). 3 years warranty without registration. warranty claim is made, Chervon will replace the defective product or repair the fault. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 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JavaScript seems to be disabled in your browser. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. The second time the call back was the next day. Called the warranty number on Thursday. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). Ego should be sending out re-designed replacement units to customers with failed units. JavaScript seems to be disabled in your browser. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . Its here! EGO tools are backed by an industry leading 5-year warranty. classes: false The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Be the first to know about new products, innovations, and offers. 2 weeks of on hold, nobody answers. Zero customer care. function loadScript(src) { The repair facility they sent to? My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. The first time, I was on hold for about an hour. There was no reply so I said Hello. Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. After looking online it is apparently common for the string trimmer motors to just give out. have purchased it from an authorised EGO Power+ Dealer. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. This deposit is refundable when the repair service is deemed to be covered under warranty. Companies can ask for reviews via automatic invitations. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Any handling and transportation costs (and other expenses incurred in claiming this warranty) I guess that means I have to take time from work. I loved the EGO lawnmower I purchased, at first. After multiple tortuous calls to customer service they finally agreed to replace them. I bought a zero turn mower and its dead less than a year after purchase. This website makes use of cookies to enhance browsing experience and provide additional functionality. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. than 30 days after the date of purchase. Two states away. ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. Price: $6,999 kit with six 12.0Ah batteries and charger. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. They should be able to help you especially if you tell them the service centers refused to help. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. So in summary -- The initial call with EGO was very good. The message is very annoying. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. Please allow up to 24 hours for your account to update before redeeming points. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. Thats why all our products are covered by extended warranties* that you can rely on. EGO will offer warranties of five years on mower parts and three years on the battery. Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. Redeem by 15th July 2023. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. EGO Tools | Total Tools Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. document.head.appendChild(js); Patented battery technology delivers gas power and performance plus longer run times. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Are you sure you want to close without saving? What would you like to do? Their board of directors should try calling the help line and see what customers deal with. Call Ego customer service. All items listed on the packing list in the user manual of the mower must be Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. endstream endobj startxref $1799. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Don't forget, expect to be on hold for an hour or more to even talk to someone for help. IMO: Warranty is with product. var theme_settings = { $299. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". what good is a 3-year battery warranty if i can't get a - Reddit Here I am.7-8 weeks later.without a lawn mower. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. 42 0 obj <>stream They took my lawn mower and it had to be shipped out of state to a repair facility. They are so rude. 5-year limited warranty. Registering your product does not work. You are also entitled to have the goods repaired My lawn is 40'x30', doesn't take long to mow. What?? The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. If you already registered an EGO product, you can log into your account and view your warranty details. or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms.
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